Legal Compliance & Protection Framework

1. Compliance Certifications & Standards

• GDPR (EU) data subject rights & consent
• CCPA (California) consumer privacy
• Indian IT Act, Consumer Protection, planned Data Protection
• COPPA (minors under 13 parental consent)
• PCI DSS (secure payment processing)
• SOC 2 Type II, ISO 27001 (security audits & controls)

2. Key Legal Protections & Anti-Exploitation Measures

• Strict account creation and circumvention prevention
• Identity verification for high-risk operations
• Progressive penalties and legal escalation for abuse
• Zero-tolerance: plagiarism, document fraud, and impersonation
• Binding arbitration & class action waiver for all disputes
• Explicit AI/algorithm recommendation disclaimers
• Strong intellectual property (IP) clauses (DMCA, trademark, copyright)
• Rate limiting and system usage monitoring
• Refund/chargeback and financial fraud prevention
• Multi-factor monitoring for system gaming and platform abuse

3. Liability & Enforcement

• Max liability: ₹10,000 or 12 months of subscription (whichever lower)
• No guarantee for university admission, scholarships, or outcomes
• Individual arbitration and Mumbai jurisdiction for all disputes
• Force majeure and third-party service disclaimers apply
• Progressive warnings, suspensions, and permanent bans
• Right to pursue civil/criminal remedies for severe violations

4. Legal Contact & Escalation

Legal Department: info.gradsurge@gmail.com
Address: Gradsurge Technologies Pvt Ltd,Mumbai, Maharashtra, India
Response Time: 5 business days max
Urgent Legal/Emergency: +91 9892604962

5. Enforcement and Review Process

• Automated monitoring, progressive penalties, human escalation
• Legal review and audit at least once per year
• User rights to appeal for disputed enforcement
• Regular user and staff education for compliance

6. Continuous Improvement & Notices

• Notice of legal/policy changes via email and in-app notifications
• Effective date and regular review (next planned: April 2026)
• Contact support for legal documentation or compliance evidence